Zodiac Security

The level of standard and quality of your customer service really shows when things are going wrong, rather than when things are going right.

Its easy to be polite provide good service when everything is working as it should.

but what about when it all goes wrong and the customer is deeply unhappy? This is when good customer service is invaluable and will tell you whether yours is good or bad.

At Zodiac Security we pride ourselves on customer service to both our existing customers and potential new customers. I will give you two examples of customer service, one of which happened to me personally and one of which happened with Zodiac Security.

Incident 1: – personal customer service:

I recently took my family for a meal, the service was terrible, had to wait 40 minutes for a starter, half an hour for main course and over an hour for dessert, when i complained to the waitor about the level of service and times between the courses being unacceptable the answer was “yeah, i know but what can i do about it?” needless to say i will not be going back there again. – one customer lost forever.

Incident 2: Zodiac Security customer service:

A burglar alarm we installed over 2 years ago potentially false alarmed twice (unknown cause of activation), the customer phoned to say (shout) that he was unhappy and wanted it sorting – now. Technically the customer was out of the guarantee period and should be charged for any calls or replacement products, but to satisfy the customer we arrived on a sunday, replaced all parts at our own cost and pacified the customer – as a result we have now installed two further security systems for him.

So take a look at how you deal with situations when they are going wrong – rather than when its going right – it may help you in the long run